Ease of use:
- Nothing to Download
- No Plugins Required
- Copy and Paste JavaScript to Install
Some of the key benefits:
- Never type the same response twice.
- Increase support efficiency and spend these gains in other areas of your business
- Carefully word your answer once, and re-use indefinitely with confidence
- Knowledge added is instantly accessible as new answers for all clients
- A new employee can pitch in immediately while learning from your responses to your clients
- Enterprise style features that you can configure and install with ease
- Actively work on-line regardless of location and platform
- Embed links into your chat responses
- Reserve key answers to trigger manually only
- Change any Answer whenever you want
- See what clients are typing as they type it
- Entirely hosted platform--no Windows installation, network configuration or backups required
- Nothing to install or download for your clients -- not even Flash or Java
- Easily link to your on-line business pages
- Fast updates without having to refresh your browser (AJAX enabled)
- Extend and leverage your FAQ KnowledgeBase while chatting
- Users can browse FAQs when you're not available
